TERMS OF SERVICE
Thank you for choosing our artisanal small shop for your ceramic needs! Please read through our terms of service carefully before placing an order. By using our website and placing an order, you agree to be bound by these terms.
1. Products and Availability
All of our ceramic pieces are handcrafted and unique, so please note that the product you receive may have slight variations from the product images shown on our website. We make every effort to accurately display our products, but cannot guarantee that your device's display of colors will accurately reflect the colors of our products. Our inventory is limited, so please note that all products are subject to availability.
2. Orders and Payment
When you place an order through our website, you agree to provide accurate and complete information. You will receive an order confirmation email once your order has been received. Payment is due at the time of purchase and must be made using one of our accepted payment methods. We reserve the right to cancel any order or refuse service to anyone at any time for any reason.
3. Shipping and Delivery
We ship our products domestically and internationally through various carriers. Shipping costs and estimated delivery times will be displayed at checkout. Please note that we are not responsible for any customs fees, taxes, or other charges that may be imposed by your country's customs office. We are also not responsible for any delays or damages caused by the shipping carrier.
4. Returns and Refunds
If you are not satisfied with your purchase, please contact us within 14 days of receiving your order to initiate a return or exchange. We will provide instructions on how to return the product and issue a refund once we receive the returned product. Please note that we do not refund shipping costs and you are responsible for return shipping costs. We reserve the right to refuse any returns or exchanges.
5. Intellectual Property
All content on our website, including images, text, and designs, are the property of our small shop and are protected by intellectual property laws. You may not use our content without our written consent.
6. Disclaimer of Warranties and Limitation of Liability
Our products are provided on an "as is" and "as available" basis without any warranties or representations, express or implied. We are not liable for any damages or losses arising from the use of our products or our website.
7. Governing Law and Dispute Resolution
These terms of service shall be governed by the laws of the European Union. Any dispute arising out of or related to these terms or the use of our website or products shall be resolved through binding arbitration in accordance with the rules of the European Arbitration Association or an equivalent arbitration body located in the European Union. We encourage you to contact us first in the event of any dispute or concern, and we will do our best to resolve the issue to your satisfaction.
8. Changes to Terms of Service
We reserve the right to modify or update these terms of service at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Thank you for supporting our small shop and we hope you enjoy your artisanal ceramics!