PRIVACY POLICY

We are committed to protecting your privacy and ensuring the security of any personal information you provide to us. This Privacy Policy explains how we collect, use, and disclose your personal information in connection with our artisanal ceramics small shop.

1. Information We Collect
We collect the following types of information when you use our website or place an order:

  • Personal Information: Name, email address, billing and shipping addresses, phone number, and payment information.

  • Order Information: Information about the products you purchase, such as product details and pricing.

  • Usage Information: Information about how you use our website, such as your IP address, device information, and browsing activity.

2. How We Use Your Information
We use your personal information for the following purposes:

  • To fulfill and manage your orders, including processing payments, shipping products, and providing customer service.

  • To communicate with you about your orders, updates to our products, and promotional offers.

  • To improve our website and customer experience by analyzing usage and trends, and troubleshooting any technical issues.

  • To comply with any legal obligations or requirements.

3. How We Share Your Information
We do not share or sell your personal information to third parties except for the following circumstances:

  • Service Providers: We may share your personal information with third-party service providers who perform services on our behalf, such as shipping carriers and payment processors.

  • Legal Obligations: We may disclose your personal information as required by law, court order, or government regulation.

  • Business Transfers: If our business is acquired or merged with another company, your personal information may be transferred as part of that transaction.

4. Your Rights and Choices
You have the following rights regarding your personal information:

  • Access and Correction: You have the right to request access to your personal information and to request that any inaccuracies be corrected.

  • Data Deletion: You have the right to request that we delete your personal information, except for information required for legal or legitimate business purposes.

  • Opt-Out: You may opt-out of receiving promotional emails from us by following the unsubscribe link at the bottom of any email.

5. Security and Retention of Information
We take reasonable steps to protect your personal information from unauthorized access, disclosure, or use. We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

6. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe we have collected personal information from your child, please contact us immediately.

7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post any changes to this Privacy Policy on our website, and the updated Privacy Policy will be effective immediately upon posting.

We are committed to complying with all applicable data protection laws in the European Union, including the General Data Protection Regulation (GDPR). If you are located in the EU, you have certain rights regarding your personal information, such as the right to access, correct, or delete your data. You may also have the right to object to certain data processing activities or to request that we restrict the use of your personal information. Please contact us at the email address provided on our EU website if you have any questions or concerns about our use of your personal information or your data protection rights under EU law.